TGID Newsletters

TGID Newsletters

TGID (Thank Goodness It's Dalton!) Newsletters

Our short and sweet TGID newsletters are emailed every Friday to Dalton distributors. Sometimes you'll find a write up on a new cartridge heater or platen heater application, and other times you'll find tried-and-true selling tips. We also take the time to occasionally spotlight one of our many fine Dalton employees.

One thing you will always find in TGID is our Friday Funnies—this is sure to give you an end-of-week chuckle or smile. We invite you to read, learn, and enjoy TGID!

Stars & Stripes Need You!2019-07-05

Stars & Stripes Need You!

 

This Sunday, in a steamy stadium in Lyon France, the US Women’s national team,

aka Stars and Stripes, will be taking on Netherlands to decide the 2019 World Cup

title.  Ever since the New England Patriots began their dynasty in 2001, it has

warped the way fans view the NFL. Every action is, in some way, an effort to best

the Patriots. The same has been true with US women’s soccer.  The USWNT is the

best team in the history of the sport – period.  They are expected to win every

tournament they enter: Anything less than a trophy is a failure.

 

After breaking the tournament’s scoring record in a 13-0 drubbing of Thailand, and

sailing to the top of the group stage, TEAM USA had to claw their way past top

contender and host France, then narrowly escaped with a victory over England to

earn a spot in the finals.

 

Are the Americans’ grip on the sport loosening? The Orange squad’s talented young

legs are a big advantage in the sweltering heat of this year’s World Cup.   No doubt,

the gap between the U.S. and its competition is closing. It’s not that the United States

is less talented than in years past—they’re still the most skilled in the game—but that

the rest of the world is catching up.

 

Tune in this Sunday at 6:00 PM GMT / 11:00am EST to cheer them on!

                

 

Friday Funnies

 

Q:        Where will the US Women’s World Cup soccer team go to dance?

A:        The Futball

 

Q:        How will women’s team USA cool off in Lyon France this Sunday?

A:        Stand in front of the fans

 

Q:        Where do women’s US World Cup soccer team shop for uniforms?

A:        New Jersey

 

Q:        What runs around World Cup Soccer fields but never moves?

A:        The fence

 

Q:        Which women’s World Cup player has the biggest cleats?

A:        The player with the biggest feet

 

Teach'em to Fish2019-07-05

“Give a man a fish and you feed him for a day, teach a man to fish and you

feed him for a lifetime.” The ancient Chinese proverb perfectly describes this

week’s TGID.

 

A newly converted customer was using a short high watt density heater and

wanted to go from 100C to 200C.  The customer asked, “What temperature

will the heater get to?”  My reply, “1500 – 1650F”.  “Impossible.” the customer

stated, “my thermocouple readings don’t go above 100C”. 

 

Convinced our heater was deficient, the customer was adamant something was

wrong the heaters. My attempt to seek additional details about the application

and tooling was thwarted due to its proprietary design. The impasse was finally

broken after sending the Engineering Data page below. 

 

This new customer was new to cartridge heaters and unfamiliar with how they

worked.  Walking them through the heat study calculation and determining the

required power, they saw for themselves that more heaters were needed.

We at the School of Dalton proudly graduate another student.

Doug Doane retires2019-06-21

We will miss you Doug!

Everyone remembers what it was like in early 2009, so I won’t dredge

up the imagery.  It was our unwavering faith in US manufacturing that

Dalton hired Doug Doane on June 1, 2009.  It is in this back drop, that

Doug began his career at Dalton Electric.  Doug has proven to be an

excellent sales professional, with a nuclear reactor supply of energy

and desire to help his customers, distributors and fellow Dalton

co-workers to remove any obstacle in his path to solve problems.  

He is mighty, fearless, and tireless in his support and advocacy of his

customers and channel partners.  Doug has aggressively pushed the

organization to achieve and perform the formerly unachievable.  In his

10 years at Dalton, Doug has been single minded in his pursuit of new

customers, new applications and new business in general.  Doug’s

enthusiasm and energy will be sadly missed in the halls of Dalton.

 

But he is on another mission now.  Since buying his retirement home in

Downeast Maine, Doug and his wife Julie have been on a non-stop

Migration, moving bits and pieces of their home and life “up to Maine”. 

Doug is an avid fisherman and in between caring for the mammoth

draft horses at his brothers rescue farm, he intends to spend more

time casting his line in the pursuit of landing another big fish. 

 

Doug and Julie have one grown son, Jonathan.  He and his wife Kristen

have 7 year old daughter.  The love and devotion of a grandchild cannot

be understood unless you have one.  Doug and Julie have been deeply

involved in helping shape her young life and are both excited about the

prospects of being able to spend even more time with their family.

 

Doug, you have left a lasting legacy here that will live on.  Our doors

and hearts will forever remain open to you and your family.  Until then,

we bid you a fond farewell, arrivederci, adieu, adios, auf wiedershen,

goodbye dear friend.

 

     Friday Funnies

The best time to start thinking about your retirement is before the boss does. —Author Unknown
A retired husband is often a wife’s full-time job. —Ella Harris
A lot of our friends complain about their retirement. We tell ’em to get a life. —Larry Laser
When a man retires and time is no longer a matter of urgent importance, his colleagues present him with a watch. —R.C. Sheriff
Retirement: That’s when you return from work one day and say, “Hi, Honey, I’m home—forever. —Gene Perret
My retirement plan is to get thrown into a minimum-security prison in Hawaii. —Julius Sharpe
He who laughs last at the boss’s jokes probably isn’t far from retirement. —Author Unknown
My parents didn't want to move to Florida, but they turned sixty and that's the law. —Jerry Seinfeld
I enjoy waking up and not having to go to work. So, I do it three or four times a day. —Gene Perret

 

St. Louis Wins the Stanley Cup!2019-06-12

Singing The Blues

This weeks’ TGID is dedicated to the St. Louis Blues and our friends at

TEMTRON INC, “Process Heat and Control since 1976”. 

 

It’s been a long time coming for sports fans in St. Louis – especially when it comes

to championship games against Boston franchises.   Boston is the only city to have

had teams that beat every ‘big four’ St. Louis sports teams - The St. Louis Hawks

lost to the Boston Celtics in the NBA Finals in 1961, the Blues lost to the Bruins in

1970, the St. Louis Rams lost to the New England Patriots in 2002 and the Cardinals

lost to the Red Sox in 2013.

 

May 10, 1970, Bobby Orr slipped the puck into the Blues goal, capturing the victory,

the “cup” and hearts of Bruin fandom ‘fah-evah”.  It also marked the last time the

Blues, one of the most revered and feared franchises in the NHL, made the Stanley

Cup finals.

 

49 years, 1 month, 2 days later, the curse was lifted, the drought over, the St. Louis

Blues gave the mighty Boston Bruins everything they had and a that little bit more to

claim Lord Stanley’s Cup.  A series that featured hard nose and “jaw” play on both

sides. To my friends at TEMTRON and St. Louis Blues fans across the country,

I raise my cup in solemn salute.

              

A priest, a minister, and a rabbi want to see who’s best at their job.  So they each go

into the woods, find a bear, and attempt to convert it.  Later they get together. 

 

The priest begins: “When I found the bear, I read to him from the Catechism and

sprinkled him with holy water.  Next week is his First Communion.”

 

“I found a bear by the stream,” says the minister, “and preached God’s holy word.

The bear was so mesmerized that he let me baptize him.”

 

They both look down at the rabbi, who is lying on a gurney with wounds from head to

foot. “Looking back,” he says, “maybe I shouldn’t have started with the circumcision.”

Sealing Bar Blues2019-06-12

Sealing Bar Blues

 

While out making calls, our salesman received a call from a maintenance

worker who was installing a new sealing line at a fresh salad packaging plant

nearby.  When he arrived at the plant, the maintenance worker described

the situation.  They had just begun setting up a new sealing machine. The

new machine had less clearance at the terminal end of the sealing bar and

did not allow enough space for the current heater with its protective header.

“I can’t get your heater to fit and I don’t want to go back to using those other

heaters that were always getting stuck and burning out”, he exclaimed. 

 

The meeting moved out to the floor where the new sealing machine was

located.  They inspected the new unit, took measurements of the clearance

for both the new and the old lines, as well as photographs and talked through

some options.

 

Removing the header was the only way to get the heater to fit but the rapid

sealing jaw movement and vibration could cause lead wire problems. Further

discussion ensued and the decision was made to RTV pot the heater and

attach a right angle inside clip support.  This configuration secures the lead

wire and protects from vibration and movement as well as wash down.

Moreover, the new design could be used on the old and new design. 

 

The maintenance worker was thrilled he could still use Dalton heaters and

that one heater could be used in all machines. Watt-Flex® eliminates the

two things folks who do sealing care about most;  bore seizure and uneven heat. 

The fact we Reduce the Total Cost of Heat, is an added bonus! “Trust the

Dalton Difference” to keep you from singing the blues.

 

 

 

Friday Fun Facts

 

Funny things you might not know about “The Stanley Cup” GO BRUINS!

Lord Stanley was the 1892 Governor General of Canada

The cup on top is the same one from 1899, but the rings below are detachable to allow new teams and players to be etched on…and mistakes are left alone.

1971-72 Bruins name is spelled “Bqstqn Bruins” – likely a disgruntled Montreal etch artist.

It has taken a dip into a pool twice, punted into a canal, and left in a Quebec snow bank

Not your everyday holy relic…two babies have been baptized in the Stanley Cup

Sales Detectives2019-06-12

Sales Detectives

 

Last week one of our sales people was visiting a large press customer with

their distributor sales partner.  It took several years, many meetings and

countless engineering hours to finally close this customer.  Since changing

to Dalton Watt-Flex® heaters the customer observed longer heater life, higher

press efficiency, and reduction in the cost of heating. Recently, they began to

see unexplained failures and called Dalton to solve the mystery. 

 

After hanging up with the customer, our Dalton sales representative was on

the phone with our distributor partner.  Within hours he had arranged a flight

and a meeting with the customer.  The two sales detectives reviewed their

records in preparation for the visit.  Upon arriving, the duo asked the production

manager a series of probing questions – has anything changed? (material,

speed, temperature, cycle time, new or repair to insulation, new AC units,

fans, or new operators). “Nothing has changed, overall the heaters are great.”

he said, “but every once and a while, we get a long heater that sticks out

and burns out real fast.”

 

Recalling every heater had a “B” insertion dimension, and that the press had

a wider bottom press than the top, the two sales detectives carefully inspected

the press - two heaters were sticking out 2 inches.  The pair concluded

the bottom press heaters had been installed in the top press. Next, they set

out to solve how to keep it from happening again.  At the tool crib, they

discovered heaters were stored in bins labelled only with the press name.

Interviews with the maintenance crew revealed replacements heaters were

sometimes out-of-stock and had to make do with what they had on hand while

contributing to the incorrect assumption all heaters were the same.

 

The tandem held an impromptu meeting with the team, (crib clerk, maintenance

and production manager) highlighting the different heaters, while explaining how

and why they act to improve part quality, throughput and the positive contribution

to their performance bonus’.  The team brainstormed corrective actions and

implemented several great ideas on the spot. The tool crib bins were re-arranged,

added different color bins for the top and bottom presses, identical heaters were

assigned a bin location, and re-order levels adjusted. In addition, they decided

to use photos to map out where each heater goes in the press. Meanwhile, the

clever tool crib clerk worked out an automated email to send to the distributor

whenever a heater was requisitioned. 

 

Mystery solved – a loyal customer is born. “All in a day’s work”, proclaimed the

humble pair.  We know different, it’s the result of great partners, careful preparation,

probing questions, skilled observations, clarifying assumptions, deductive reasoning

and the sincere DESIRE to help. Sales Detectives solving ways to

Reduce the Total Cost of Heat, is another example to “Trust the Dalton Difference”.

 

                

 

Friday Funnies

 

A Japanese ship was leaving the port and on its way to open sea. The captain went to

go oil some parts of the ship and took his ring off so it wouldn’t get damaged. He left it

on the table next to his bunk. When he returned, it was missing. He had suspected

three crew members could be guilty and asked them what they had been doing for the

ten minutes that he had been gone.

 

The cook said, “I was in the kitchen preparing tonight’s dinner.”

The engineer said, “I was working in the engine room making sure everything was running smoothly.”

The seaman said, “I was on the mast correcting the flag because someone had attached it upside down by mistake.”

The captain immediately knew who it was. How?

 

 

ANSWER

It was clearly the seaman. It was a Japanese ship and a Japanese flag is white with a

single red dot in the middle. It can’t be hung upside down.

 

Leadership Personified2019-06-12

LEADERSHIP Personified

This week Doug Doane and I travelled to Toronto Canada to take part in a new

conference ‘AceCONNEX 2019’.  Traditionally, tradeshows have been the only

way to connect users and suppliers together in one area.  AceTronic saw a need

in the market to connect customers and suppliers in a more holistic way.  Over

the last 5 years, this idea began to take shape and last year debuted as

AceCONNEX 2019.  Kim Thiara, President and CEO of AceTronic Industrial

Controls, Inc., took a brave step in launching this years conference. The gamble

paid off as more than 200 customers and suppliers showed up to take part and

launched a new beginning for the trade show of the future. 

 

Kim leads her company with a guiding principal of being of service, “helping

customers achieve their objectives”.  Her passion to ‘help’ and willingness to lead

spills over into the many associations she actively participates in as well.  Specifically,

Canadian Aboriginal Minority Supplier Council (CAMSC), Women’s Business

Enterprise Network (WBENC), the Women’s Business Enterprise (WBE), the

Canadian Association of Mold Makers (CAMM) and the Canadian Plastics Industry

Association (CPIA).

 

I cannot begin to fathom the long hours spent thinking, preparing, and effort for

such an endeavor, I can only say thank you.  It is the testament of Kim’s great leadership

that they should prevail in the face of long odds and uncertain times.  We at Dalton

are proud to serve alongside her. 

 

 

Friday Funnies

  • A day without sunshine is like, you know, night. -- Steve Martin
  • My fake plants died because I did not pretend to water them. -- Mitch Hedberg
  • Behind every great man is a woman rolling her eyes. -- Jim Carrey
  • Do not take life too seriously. You will never get out of it alive. -- Elbert Hubbard
  • I believe that if life gives you lemons, you should make lemonade ... And try to find somebody whose life has given them vodka, and have a party. -- Ron White
  • Always remember that you are absolutely unique. Just like everyone else. -- Margaret Mead

 

 

Article in Thermal Processing2019-06-12

Thermal Processing, April 2019

 

Over the years Eli forged strong relationships with many people, one in particular

was Dave Gomez of Thermal Design.  Jamie Baker, Dalton’s Marketing

and Sales, reached out to Mr. Gomez this past Fall to relay that Eli was retiring

and to ask for his advertising assistance. Dave agreed to help. Last month Thermal

Processing offered us to be their featured company to profile in April’s edition.

This article relays our commitment to customer service, showcases our product

Offerings, introduces “The Dalton Difference” and highlights the upcoming

100 Year Dalton Anniversary. Thermal Processing has also promoted this

edition/article via their social media as well as a complimentary e-mail blast. 

 

We owe much to Eli, his legacy and greatest achievement is forming the origins of

the Dalton Difference and fostering it over the years with his consistent example of

care and concern for the people he worked with.

Piro Celebrates 20 Years2019-06-12

20th Anniversary Celebration

 

Piro, our chief roll mill operator and resident machine expert celebrated his 20th anniversary today.

Fortune smiled on him the day he met our owner.  At the time, Piro was working 95 hours at 3 jobs,  

to make ends meet.  Shortly after this chance meeting and with encouragement from

our owner, our Production Manager brought Piro on board at Dalton. 

 

20 years later, Piro, a man with a strong sense of duty to family, work and community continues to take

charge here and at home.  His two grown children are now university educated and out on their own.

Within the Albanian community, Piro has lent a helping hand in bringing many new employees to Dalton.

At Dalton, Piro quickly learned new operations and took on various rolls in Dalton production. 

When a new roll mill was purchased, it was Piro who stepped up to become lead

operator.  We are incredibly proud of and honored to award this hard working employee on his

20th anniversary.  We are blessed to have Piro on our team.

 

 

 

  Friday Funnies

 

This week our funnies pay homage to the 83rd Masters Tournament now in full swing…

 

Bobby Jones - said at Augusta’s opening ceremony.

“We want make bogeys easy if frankly sought, pars readily obtainable by standard good play, and birdies

Except on par 5s – dearly bought.”

 

Chi Chi Rodriguez

“The first time I played the Master, I was so nervous I drank a bottle of rum before I teed off. 

I shot the happiest 83 of my life.”

 

Fuzzy Zoeller - in describing approaching tee time for the first hole of the Masters.

“The greatest natural laxative in the world.”

 

Hord Hardin – Masters Chairman

“We could make the greens so slick we’d have to furnish ice skates on the first tee.”

 

Gary Player - leading off the tournament this year with Jack Nicklaus

“Every shot is within a fraction of disaster.  That’s what makes it so great.”

 

Gene Sarazen

“You don’t come to Augusta to find your game.  You come here because you’ve got one.”

 

Seve Bellesteros – when asked about a 4 putt from 15 feet

“I miss, I miss, I miss, I make.”

 

Tom Weiskopf

“If I knew what was going through Jack Nicklaus’ head, I would have won this golf tournament.”

 

Jimmy Demaret – asked to comment on bridges dedicated to Ben Hogan, Byron Nelson and Gene Sarazen

“Hey, I won three times and I never even got an outhouse.”

 

Fuzzy Zoeller

“I’ve never been to heaven and thinking back on my life I probably won’t get a chance to go.  I guess

winning the Masters is as close as I’m going to get.”

 

Quick Guide2019-06-12

Quick Guide

 

I made table below to guide me through the different sizes and heater configurations we

offer and help answer customer questions quickly. I hope this helps you do the same.

 

“What is the correct bore diameter?”, is a question I get asked most often. The table lists the

minimum bore diameter and eliminates the many variables that influence the bore size,

tolerance and straightness of the hole.

 

Another feature of this guide provides the cold section length, as measured from the terminal end to

the beginning of the heated section.  Note these dimensions are the minimum cold end length, special

designs can add length to the cold end should your customer need longer cold sections.

 

For your inventory specialist and inside sales folks, the codes for cold tip, hot tip and distributed wattage

should help make sure your heaters with different designations do not get mixed up in the wrong ‘bin’.

 

Lastly, our grooved heater information with corresponding thermocouple column simplified

choosing the correct configuration and making sure the right thermocouple was selected.

 

The chart is attached for easy printing and for your own ‘internal use’. Good selling!

 

 

   Friday Funnies

 

 

Proof Positive2019-06-12

Proof Positive!

 

We have always known that Watt-Flex® heaters are more efficient, provide

even heat and don’t seize in the bore.  The question of how much better is

difficult to precisely measure.  An enterprising engineering manager at a

global packaging company understood the distinct advantages of

Watt-Flex® heater technology and took it upon himself to scientifically

verify and validate the Dalton Difference. 

 

The excerpt below outlines the testing methodology and its precise degree

of performance improvement over conventional cartridge heaters

 

“Heaters to be tested in two ways:

  • Installed in a seal bar assembly and profiled in our normal test environment
    • The profile resulted in a similar curve as our regular heaters. 

I have found that our test environment has a lot of influence over the

shape of the profile curve.

NOTE: The Dalton heaters were much more consistent between each unit. 

  • At each measurement point the Dalton heaters were 1-7°F different
  • At each measurement point our regular heaters were 9-18°F different

 

  • Technician installed one heater in a machine that had two seal bars for comparison
    • The seal quality was the same as our regular setup
    • At steady state the heaters are cycled on and off at a percentage of on time
  • The Dalton heaters were able to run at 32% and maintain temperature
  • Our regular heaters ran at 40% to maintain temperature

 

It was also noted by the technician who performed the heater profile and the technician who

did the in-machine testing, that the Dalton heater was much easier to install and remove which

is a strong selling point."

 

This data confirms our claim that Watt-Flex® heater technology provides more even heat

across the sealing bar.  Moreover, the test reveal our heater uses 25% less energy to maintain

set temperature.  Take it from the experts - Watt-Flex® heaters are the best choice for sealing

applications.

 

  Friday Funnies

 

One day, just before Easter, Sally pulled into the grocery parking lot.  Her husband Joe had

picked up a few things and was waiting on a bench out front.

 

“Hi Honey,” Sally cheerfully said as Joe got into the car.  “How is your day going?”

 

“I can’t believe it,” Joe said.  “It looks like our bank is in trouble.”

 

“Really, why?” Sally asked

 

“It’s closing at the end of the week,” Joe replied.

 

“That can’t be right,” Sally said.  “It’s a one of the biggest banks in the country!”

 

“Well its true,” Joe came back.  “I saw the sign in the window”

 

“What sign?” Sally asked.

 

“Drive by the bank and you’ll see,” Joe replied.  Sally headed in the direction of the bank.

 

“Right there,” Joe said as they drove by the bank. 

 

Excitedly Joe said, “See the sign?  It says, ‘We will be closed for Good …

 

Friday April 19 2019”

 

Get the Wet Out2019-06-12

Get the WET out!

This week I have been working with a distributor to overcome a problem at one

of our end-use customers.  During the course of our investigation we uncovered

the problem and other tid-bits that might benefit all Dalton customers. 

 

As heating experts, you are aware that cartridge heaters pick up moisture.   

The rate of this process depends on the design and environment which could take

place within hours or may take months. MgO loves water and will absorb moisture

readily.  You may have noticed that Dalton Watt-Flex® heaters are heavier than

conventional heaters – that’s because we pack ten times more MgO in our heaters

than conventional ones.

 

Cartridge heaters absorbing moisture is a known issue in the industry and its

negative impact on heaters must be monitored, and appropriately dealt with to

prevent premature heater failure. Many users implement various and often ingenious

ways to bake out moisture.

 

At this particular customer, we designed the heater with RTV potting.  The distributor

believed the heater potted with RTV would be free of moisture forever. The fact is,

even with RTV potting, our heater will take on moisture. Not aware of this fact, the

distributor did not take normal drying precautions and did not advise the customer either. 

Full voltage was applied instead of the recommended 50% voltage soft start procedure

and the heater failed soon after energizing.

 

Now armed with this information, I expect the customer to enjoy the long-life Watt-Flex®

heaters are known for.  Our heaters are different by design.  We are purposely different in

our single-minded pursuit of perfection in split sheath technology. Trust the Dalton Difference.

 

        

Friday Funnies

 

1. Those who get too big for their britches will be exposed in the end

2. When you’ve seen one shopping center you’ve seen a mall

3. If you jump off a Paris bridge, you are in Seine

4. Bakers trade recipes on a knead to know basis

5. Acupuncture: a jab well done

6. A lot of money is tainted: Taint yours, and taint mine

 

Terminal Options2019-05-13

 

Terminal Options

 

Small diameter heaters have small diameter terminal pins into which the lead

wire is crimped.  Generally, this is not a problem because the wattage is not

too high and the amperage is very low.   But if the application requires higher  

amperage-carrying ability or resistance to repeated flexing, larger diameter  

wire must be employed.

 

When small diameter pins exclude the use of larger gauge wire, the AFX

termination is used.  A tapered pin is used to accommodate the larger O.D.

of the wire and the smaller end is welded onto the terminal pin.

 

One other benefit of this construction is that the wire is inserted into the termination

with the insulation.  When a wire is crimped into a terminal pin, that crimp becomes

the focus point for any flexing and stress on the wire.  But the AFX termination

includes the insulation and provides support for the wire.  It also displaces the focus

of the stress to a point that includes insulation.

 

This is an ideal construction if you have a small diameter heater and the need for

higher amperage capacity or protection against finer wire breakage due to flexing

or cycling as in a packaging machine and other sealing operations.

 

 

          Friday Funnies

  1. On the other hand, you have different fingers.
  2. 42.7 percent of all statistics are made up on the spot.
  3. Remember, half the people you know are below average.
  4. Depression is merely anger without enthusiasm.
  5. Support bacteria. They're the only culture some people have.
  6. A clear conscience is usually the sign of a bad memory.
  7. OK, so what's the speed of dark?
  8. How much deeper would the ocean be without sponges?
  9. What happens if you get scared half to death, twice?
  10. Why do psychics have to ask you for your name?

 

**. Light travels faster than sound. That's why some people appear bright until you

     hear them speak.

 

 

Life Expectancy2019-05-13

Life Expectancy

 

How long does a Watt-Flex® cartridge heater last?  This is a common question that does not have

a definitive answer. It depends on a variety of factors including size of the bore, heat sink material,

watt density of the heater, set point temperature, type of controller, amperage (function of voltage),

presence of contamination, shifts per day and a number of other factors.  We state that our heater

will last up to four times longer in the same application as a conventional heater ... but where do we

get that number?

 

In house tests can be skewed to produce favorable results so we choose to look at real world

applications and measure our success from customer testimonials.  Back from a trip, one of our

Regional Managers reported that he was in a shop looking at a machine being rebuilt. As part of their

PM the customer was replacing the Watt-Flex cartridge heaters and gave him the old units. From

the date code he found the heaters was over 11 years old and had operated almost continuously

with a reasonably high watt density. Further tests on the heaters proved them to be not only electrically

sound but still within the resistance spec.

                                                                    

This customer had tried less expensive conventional heaters but never got more than one year's

service from them.  We are always promoting the issue of price vs. cost ... this was one customer

that understood the concept well. 

 

               Friday Funnies

 

A doctor made it his regular habit to stop off at a bar for a hazelnut daiquiri on his way home. The

bartender knew of his habit, and would always have the drink waiting at precisely 5:03 p.m. One

afternoon, as the end of the work day approached, the bartender was dismayed to find that he was

out of hazelnut extract.

 

Thinking quickly, he threw together a daiquiri made with hickory nuts and set it on the bar. The doctor

came in at his regular time, took one sip of the drink and exclaimed, "This isn't a hazelnut daiquiri"!

 

"No, I'm sorry," replied the bartender, "it's a Hickory Daiquiri, Doc."

 

Speed Wins2019-04-05

Speed Wins

In today’s business world, regardless of what industry you’re in,

if you’re not fast, you cannot survive.  Customers expect immediate

response and don’t have time to waste.  At Dalton, responding quickly

is an absolute must.  We know that lead response within hours increases

our chances of winning significantly.  That’s why our response objective

is to address all quotes within an hour.  We know that customers who

don’t hear from you right away will look for alternatives.  Given that the

Watt-Flex® cartridge heaters are different from conventional cartridge

heaters, we have to overcome more to get the sale. Rapid response

becomes synonymous with both innovation and quality and creates a

high expectation in your customer’s mind.

 

Speed alone will not necessarily get the job done.  To make the right

recommendation, one has to be able to separate critical data from the

non-essential.  Because we focus on our Watt-Flex split sheath design,

we have the experience and knowledge to perform this complicated task

quickly.  The key to a correctly configured fast quote depends on knowing

the few required specifications, which are listed below for easy fast reference. 

Items on the left side are “must have” information and items on the right are

“like-to-have” …

A rapid response will be unnecessarily delayed when these “must have” specifications

are unknown.  Precious time ticks away if you have to go back to the customer with

additional questions.  When it comes to speed, we know we must deliver it every day. 

Dalton has the speed and ability to make the difference and win. 

Trust the Dalton Difference to finish first.

 

 

 

 

  Friday Fun-osophy

 

Sometimes you need to unplug your life, wait 60 seconds, and then plug it back in.

 

Another reason to take the high road…there is less traffic

 

A good goal should scare you a little and excite you a lot!

 

If you can see the invisible, you can do the impossible.

 

You have three choices in life;

  1. Give up,
  2. Give in,
  3. Give it all you’ve got.

 

Only dead fish go with the flow.

 

Sometimes the best thing to get off your chest is your chin.

 

Greatness is measured by your gifts, not your possessions.

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Prevent
Bore Seizure

Eliminate
Uneven Heat

Reduce
Cost of Heating