TGID Newsletters

TGID Newsletters

TGID (Thank Goodness It's Dalton!) Newsletters

Our short and sweet TGID newsletters are emailed every Friday to Dalton distributors. Sometimes you'll find a write up on a new cartridge heater or platen heater application, and other times you'll find tried-and-true selling tips. We also take the time to occasionally spotlight one of our many fine Dalton employees.

One thing you will always find in TGID is our Friday Funnies—this is sure to give you an end-of-week chuckle or smile. We invite you to read, learn, and enjoy TGID!

Kevin Pierce - 30 Years2017-08-11

Kevin Pierce – 30 Years

 

Kevin joined Dalton Electric 30 years ago and has been a model employee, always

on time, hard working and a friend to all on the Production floor.  He has done a

variety of jobs over the years and now principally works the burnout and annealing

ovens.  We are blessed to have such a valued employee.

 

Kevin lives locally and has been a part of the Ipswich community for the better

part of his life.  He loves all sports, but he sleeps and breathes the Boston Bruins

hockey team.  Winter is a particularly wonderful season for Kevin and he will

gladly give you an analysis of the upcoming season for the asking.

 

          

 

Kevin chose pizza for his party and was honored with a large celebration cake

and ice cream.  In addition to a generous bonus gift card, Kevin received a

beautiful picture depicting the six Bruins Stanley Cup wins and the team logo

at the time, as well as a commerative coin.

 

 

                         Friday Funnies

A father texts his son:

"My Dear Son, Today is a day you will treasure for all the days of your life.

   My best love and good wishes.

   Your Father."

 

His Son texts back:"Thanks Dad. But the wedding isn't actually untiltomorrow!"

 

His Father replies:"I know."

Back to Basics - Insertion Stop2017-08-04

Back to Basics - Insertion Stop

Maybe the most basic insertion stop is an accessory on the end of a Watt-Flex®

cartridge heater ... a header or a clip support, welded onto the end of the heater

will be larger than the bore and act to prohibit further bore insertion.  The depth

to which the heater is inserted is then simply a matter of controlling length.

If it is desirable to have part of the heater extending from the bore, a simple bead

of TIG weld on the sheath of the heater will stop insertion.  The positioning of the

bead can be measured as "A" (distance from the terminal end) or "B" (distance

from the tip), controlling insertion distance.

                     

       

If the heater must be held into the bore, the addition of a flange or mounting

bracket will do the trick.  Depending on the diameter of the heater, the flange

will either have mounting holes or slots with which the heater may be fastened

to the edge of the heat sink bore.  It is the same accessory that we use to

fasten the heater to a thermal well (above).  The mounting bracket is simply an

angled, notched accessory, usually welded at the terminal end (below).

                                 

                                

 

 

 

             Friday Funnies

Morris, an 82 year-old man, went to the doctor to get a physical. A few days later,

the doctor saw Morris walking down the street with a gorgeous young woman on

his arm. 


A couple of days later, the doctor spoke to Morris and said, 'You're really doing

great, aren't you?' 


Morris replied, 'Just doing what you said, Doc: 'Get a hot mamma and be cheerful.'' 


The doctor said, 'I didn't say that. I said, 'You've got a heart murmur; be careful.' 

Back To Basics - OAL2017-07-28

Back to Basics - AOL

Overall length (OAL) occasionally becomes a point of discussion when specifying

Watt-Flex® cartridge heaters.  Our heaters are swaged (compacted) to increase

both the heat conductivity and insulation value of the Magnesium Oxide dielectric

surrounding the resistance coil.  This compaction causes the heater to grow in

length and a tolerance is applied to the finished length.

The final length tolerance is +/- 3% on heaters up to 20" and +/-2% over 20".

This final length affects several factors about the heater, chief of which is any

application related restriction.  A packaging machine may have a component

of the assembly that would hit or rub the heater or lead wires.  And, if the heater

is to extend out of the bore at its maximum length, a cold terminal end must be

added to accommodate the outside-the-bore section of heater.

Some believe that conventional heaters can be provided with an exact length and

exact heated length.  But the technique used is an extended cold section at the

terminal end, in case the heater is on the long side of its tolerance and has to be

cut back.  The heated length of a high density cartridge heater cannot be exactly

controlled.  Instead Dalton Electric will work to optimize the heated length, given

any OAL length restrictions.  Call your Regional Sales Manager or the Dalton 

engineering team for assistance with your particular application.

 

 

          Friday Funnies

A man was telling his neighbor, 'I just bought a new hearing aid.  It cost me four

thousand dollars, but it's state of the art.  It's perfect.' 


'Really,' answered the neighbor. 'What kind is it?' 


"Twelve thirty..' 

Back to Basics - Headers2017-07-21

Back to Basics - Headers

About six years ago, TGID Newsletters featured a "Back to Basics" series, refreshing

some of the knowledge that is lost when not used day-to-day. Now we will bring back

elements of that series, today featuring headers.  The header on a Watt-Flex® cartridge

heater is generally used as a transition between the heater and stainless steel hose or

braid, provided in a straight or right angle configuration.

Hose is simply brazed directly into a hole in the header, using a very high temp

solder.  The flexibility of stainless braid makes it a bit more tricky ... we place a

sizing ring inside the braid and a containment ring over the top of both.  This is

brazed together and, in turn brazed onto the header, providing a solid attachment

that will outdistance crimped attachments.

           

         

The header is TIG welded onto the heater on one side of the sheath.  There is a

.020" offset cut into the header, aligned with the opposing leg, to allow the heater

to expand bilaterally in the bore.  Headers can be provided without lead wire

protection ... generally RTV or ceramic potting is used to fill the header cavity and

provide stabilization of the leads, as well as protection from contamination.

  

 

                Friday Funnies

An older gentleman was on the operating table awaiting surgery and he insisted

that his son, a renowned surgeon, perform the operation.  As he was about to get

the anesthesia, he asked to speak to his son.


"Yes, Dad, what is it?"


"Don't be nervous, son.  Do your best, and just remember, if it doesn't go well,    
if something happens to me, your mother is going to come and live with you

and your wife...."        

Assembly2017-07-14

Assembly

Resistance Coils are cleaned in a large robotic ultrasonic cleaning machine and forwarded to Assembly.

Here they are assembled onto hollow core pins into which lead wire will be crimped.  Coils that are

simply wound and slid over terminal pins will eventually develop a high resistance joint and ultimately

fail.  So after they are installed on the pins, they are spot welded twice to ensure a lifetime contact.

 

At one of the four cartridge heater Assembly stations, a coil for a cool tip heater will receive a precise

stretch in the middle, which will be positioned at the tip of the heater when it is bent back on itself.  Hot

tip heaters will utilize an unstretched resistance coil.  From that point, coils are assembled into cut

and deburred incoloy tubes.

 

          

 

 

If a heater is to have distributed wattage, the design computer will generate a stretching template.  This

is used to create different densities of resistance coil throughout the heater to meet the required watt

densities along the heater profile.  This process is quite complicated as the tube is eventually doubled

back on itself to create the split sheath.  Assembly resistance is monitored throughout as a critical

part of in-process quality assurance.

 


 

           Friday Funnies

A distraught senior citizen phoned her doctor's office. "Is it true," she wanted to know, "that

the medication you prescribed has to be taken for the rest of my life?"  

  
"'Yes, I'm afraid so,"' the doctor told her.    


There was a moment of silence before the senior lady replied, "I'm wondering, then, just

how serious is my condition because this prescription is marked 'NO REFILLS'."   

Winding2017-07-07

Winding

The process of winding a continuous resistance coil for the Watt-Flex® cartridge heater is performed

either by hand or machine.  Machine winding is used for higher volume orders, but for a low volume

order, a talented winder can complete the order before a machine set-up can be performed.  The

heater resistance determines the size or guage of the heating coil wire and the diameter of the heater

determines the diameter of the winding.

All Watt-Flex cartridge heaters have a continuous coil, eliminating the cold sections at segment

junctions in a conventional solid heater.  The continuous coil of the Watt-Flex heater provides an

even temperature profile not found in other heaters (see comparison below).

     

 

After winding is completed, the coils pass to a cleaning station where they are processed through

a large robotic ultrasonic cleaner.  Any presence of oil or dirt on the coil represents contamination

that will cause problems with the long-term performance of the heater.  Clean, properly designed

 

and wound coils are just the first step in the quality process that produces a Watt-Flex heater.


 

 4th of July Cookout

                                            

       

              Friday Funnies

Because they had no reservations at a busy restaurant, my elderly neighbor and his

wife were told there would be a 45 minute wait for a table.

"Young man, we're both 90 years old," the husband said. "We may not have 45 minutes."

They were seated immediately.

4th of July2017-06-30

4th of July           

Independence Day … as we celebrate our national freedoms and great nation, here are a few

facts about the 4th of July.  The Declaration of Independence was principally drafted by Thomas

Jefferson.  Early in the draft, he changed the words “Life, Liberty and the Pursuit of Property to                                                        

“Life. Liberty and the Pursuit of Happiness”. 

The 2nd of July is the real day of Independence, but the 4th is the day of celebration, because

that is when Congress accepted the Declaration.  Only two men signed the Declaration on the

4th … Charles Thompson and John Hancock. Most of the rest signed on August 2, but the
last signature wasn't added until 5 years later.

The average age of a signer of the Declaration was 45 years.  The youngest at age 27 was

Thomas Lynch Jr. of South Carolina and the oldest at age 70 was Benjamin Franklin of Penn-

sylvania.  Thomas Jefferson was 33 years old.  One of eight signers were educated at Harvard

University.  8 of the 56 signers were born in Britain.

24 of the signers were lawyers and jurists.  11 were merchants and 9 were farmers and plantation

owners.  5 signers were captured by the British as traitors and tortured before they died.  9 of

the 56 fought and died of wounds or hardships in the Revolutionary War.

The White House held its first 4th of July party in 1801. The oldest continuous Independence Day

celebration in the United States is the 4th of July Parade in Bristol, Rhode Island; it began in 1785.

Today, 88% of imported American flags are made in China.  97% of imported fireworks are from

China.  An estimated 155 million hot dogs will be consumed on the 4th of July.

 

     Have a Happy and Safe 4th of Julyweekend !!!

        Friday Funnies

Father William, the old priest, made it a practice to visit the parish school one day a week. He

walked into the 4th grade class, where the children were studying the states, and asked them

how many states they could name. They came up with about 40 names. 

Father William jokingly told them that in his day students knew the names of all the states.  One

lad raised his hand and said, 'Yes sir, but in those days there were only 13 states.

Who Cares?2017-06-23

Who Cares?

This TGID newsletter has carried technical information about Watt-Flex® cartridge heaters and  a

variety of sales techniques.  We have attempted to provide pointers for consideration to increase

our professionalism and success in the selling process.  But this week I came to the real crux of the

issue from a comment by a friend.  We can apply need assesment and fulfillment, consultive selling

techniques and every bit of personal discipline learned over years of selling, but it all boils down to

one simple thing: Does your customer or prospect really care?

 

And if they don’t, you must either cause them to care or you are wasting your time.  So if they do

care, you are ahead of the game … if they don’t, how do you cause them to care?  First and

foremost, sales is all about relationship.  Whether you are old friends or newly introduced, you

must establish the fact that you are there for him/her.  Roughly translated, they should care

because you do … approached with the attitude that what’s good for them is good for you.

 

Effective application investigation (lots of understanding questions) helps them to know that it

is important to you, and what prospect doesn’t like talking about what’s important to them?

Taking a look at the actual process or machine and walking the aisles with the prospect helps

cement your relationship.  And finally, caring to present the right product and service will seal

the deal.  The long and the short of it is: if your customer or prospect believes that your really

care, they will too.

 

                Friday Funnies

Why, in winter, do we try to keep the house as warm as it was in summer when we

complained about the heat?

If it's true that we are here to help others, then what exactly are the others here for?

Feedback2017-06-16

Feedback

 

We receive steady feedback on the TGID Newsletters, but wanted to share one from last week

that serves to punctuate the offering.

 

“Your email this week is exactly on point.  A couple of things I might add to what you said are: the

people we talk to live the business they are in all day … they know it backwards and forwards for

the most part.  We live in heating all day and should know it backwards and forwards, and if we

don't, our customer will see it and lose faith in us.  Once that happens, it will be next to impossible

to gain it back. 

 

 

When I was five years old and had just told a lie to my father, he told me that I should tell the truth

all the time.  If I did lie just once, I would be a liar to whom I was untruthful.  The same is true of not

knowing what you are talking about when applying heaters to our customers application.  If our

answer is wrong and the customer finds out (and he will), he will never trust us again … or at least

not for a very long time.

                                                           

                                                          

The second thing I wanted to mention is that today, with nearly every company having a web

presence, there is no excuse for being unfamiliar with what they do.  We should know what they

make, what raw materials they use and who their customers are.  Our customers take for granted

that we know all that stuff.  If we don't, they will reluctantly tell us but would rather we came in

prepared.  They want to trust us … they want to hand over the responsibility for getting the right

product to us.  They want to get back to what they do, not worry about heaters.

Most of my email is junk.  I never open it. However I always look forward to seeing yours on Fridays,

thanks.”

 

 

                           Friday Funnies

 

Three friends from the local congregation were asked, "When you're in your casket, and friends and

congregation members are mourning over you, what would you like them to say?"

 

Artie said, "I would like them to say I was a wonderful husband, a fine spiritual leader, and a great

family man."

 

Eugene commented, "I would like them to say I was a wonderful teacher and servant of God who

made a huge difference in people's lives.."

 

 

Al said, "I'd like them to say, Look, he's moving!”

Credibility2017-06-09

Credibility

Establishing credibility with your customer is critical to the value that you represent.  It is

primarily a function of your performance and positioning yourself as an asset who will

contribute to your customer’s needs.  So what are the factors that establish you as a

credible resource?

                                                 

It begins with knowing your products and how they technically fit with customer needs.

And that brings us to knowing your customer’s business.  Take the time to visit their

website and project how your product will fit in their manufacturing applications.  Ask

questions and qualify what you know, so you can effectively sell to their needs.

Pay attention to detail … the more you understand, the more credibility you will possess.

Provide meaningful information so your customer knows that their time is not wasted

and that you are laser focused on their needs.  They will be more willing to turn to you

in the future for recommendations and advice.  And finally, service the account with

effective follow-up, assuring that the value that you sold is, in fact, supplied.

  

                     Friday Funnies

An 5-year-old girl went to her grandfather, who was working in the yard and asked him,

"Grampa, what is a couple sex? "

The grandfather was surprised that she would ask such a question, but decided that if

she's old enough to know to ask the question then she's old enough to get a straight

answer.  Steeling himself to leave nothing out, he proceeded to tell her all about human

reproduction and the joys and responsibilities that go along with it.  When he finished

explaining, the little girl was looking at him with her mouth hanging open, eyes wide in

amazement.

Seeing the look on her face, the grandfather asked her, "Why did you ask this question,

honey? "

The little girl replied, "Well, Grandma says to tell you that dinner will be ready in just

a couple secs.”

Best Sermons II2017-05-26

Best Sermons II

Last week we received so many positive comments on our Best Sermons Newsletter, we

offer the other half of the series:

  6.  Today, as my father, three brothers, and two sisters stood around my mother's hospital

bed, my mother uttered her last coherent words before she died.  She simply said, "I feel so

loved right now.  We should have gotten  together like this more often."  YES, WE SHOULD!

  7. Today, I kissed my dad on the forehead as he passed away in a small hospital bed. 

About 5 seconds after he passed, I realized it was the first time I had given him a kiss since

I was a little boy.

  8. Today, in the cutest voice, my 8-year-old daughter asked me to start recycling.  I

chuckled and asked, "Why?"  She replied, "So you can help me save the planet."  I chuckled

again and asked, "And why do you want to save the planet?"  Because that's where I keep
all my stuff," she said.

  9.  Today, when I witnessed a 27-year-old breast cancer patient laughing hysterically at her

2-year-old daughter's antics, I suddenly realized that I need to stop complaining about my life

and start celebrating it again.

  10. Today, a boy in a wheelchair saw me desperately struggling on crutches with my broken

leg and offered to carry my backpack and books for me.  He helped me all the way across

campus to my class and as he was leaving he said, "I hope you feel better soon."

  11. Once, I was traveling in Kenya and I met a refugee from Zimbabwe.  He said he hadn't

eaten anything in over 3 days and looked extremely skinny and unhealthy.  Then my friend

offered him the rest of the sandwich he was eating.  The first thing the man said was, "We can
share it."

 

Blessings to our citizens in uniform and special blessings to all our American Veterans.

And a very happy Memorial Day to all !!!

         Friday Funnies                  

The military has a long, proud tradition of pranking recruits. Here are some favorites:

• Instructed a private in the mess hall to look for left-handed spatulas

• Sent a recruit to medical-supplies office in search of fallopian tubes

• Had a new guy conduct a “boom test” on a howitzer by yelling “Boom!” down the tube in

  order to “calibrate” it

• Ordered a private to bring back a five-gallon can of dehydrated water (in fact, the sergeant

  just wanted an empty water can)

Best Sermons2017-05-19

Best Sermons 

Every so often I receive an email with stories that I fully enjoy.  These is a few testimonies

that are best sermons lived, not preached:

  1. Today, I interviewed a grandmother for part of a research paper I'm working on for

my Psychology class.  When I asked her to define success in her own words, she said,

"Success is when you look back at your life and the memories make you smile."
  
  2. Today, I asked my mentor - a very successful business man in his 70s - what his top

three tips are for success.  He smiled and said, "Read something no one else is reading,

think something no one else is thinking, and do something no one else is doing."

  3.  Today, after a 72 hour shift at the fire station, a woman ran up to me at the grocery

store and gave me a hug.  When I tensed up, she realized I didn't recognize her.  She

let go with tears of joy in her eyes and the most sincere smile and said, "On 9-11-2001,

you carried me out of the World Trade Center."
  
  4. Today, after I watched my dog get run over by a car, I sat on the side of  the road 

holding him and crying.  And just before he died, he licked the tears off my face.
  
  5. Today at 7AM, I woke up feeling ill, but decided I needed the money, so I went into

work.  At 3 pm I got laid off.  On my drive home I got a flat  tire.  When I went into the

trunk for the spare, it was flat too.  A man in a BMW pulled over, gave me a ride, we

chatted, and then he offered me a job.  I start tomorrow.

So there’s a little feel-good for this Friday TGID.

 

 

                   Friday Funnies

Sitting on the side of the highway waiting to catch speeding drivers, a State Police

Officer sees a car puttering along at 22 MPH.  He thinks to himself, “This driver is just

as dangerous as a speeder!”  So he turns on his lights and pulls the driver over. 

Approaching the car, he notices that there are five old ladies, two in the front seat

and three in the back, eyes wide and white as ghosts.  The driver, obviously confused,

says to him, “Officer, I don’t understand, I was doing exactly the speed limit.  What

seems to be the problem?” 

“Ma’am,” the officer replies, “You weren’t speeding, but you should know that driving

significantly slower than the speed limit can also be a danger to other drivers.

“Slower than the speed limit?” she asked. “No sir, I was doing the speed limit exactly …

Twenty Two miles an hour,” the old woman says a bit proudly.  The State Police

Officer, trying to contain a chuckle, explains to her that “22” was the route number, not

the speed limit.  A bit embarrassed, the woman grinned and thanked the officer for

pointing out her error.

“But before I let you go, Ma’am, I have to ask … I everyone in the car O.K.?  These

women seem awfully shaken and thy haven’t muttered a single peep this whole time,”

the officer asks.

“Oh, they’ll be alright in a minute, officer. We just got off Route 128.”

Thermocouple Profiles II2017-05-12

Thermocouple Profiles II

 

Last week we reviewed the use of the side groove to accommodate insertion of a needle-

type thermocouple.  This physical configuration is available in ¼” and ” diameter heaters

up to 15” long and ½” heaters up to 7” long.  ½” heaters longer than 7” and larger diameter

heaters employ a different construction.

 

A mandrel is inserted between the sheath halves during the swaging ((compacting) process,

which results in a formed groove between the heaters legs.  This groove will accommodate

an 0.040” diameter needle-type thermocouple and is generally 6 to 8” long.  The critical

element in this design is that the tip of the thermocouple, where the temperature is monitored,

is completely in the heated section of the heater.

                                                                               

                

As in the side groove construction, the thermocouple monitors the temperature at the

sheath of the heater as opposed to the coil temperature in a conventional cartridge

design.  And the thermocouple can be easily withdrawn for replacement upon failure,

instead of throwing out the entire unit as the conventional heater design dictates.  Again,

the Watt-Flex split sheath cartridge heater offers distinct design benefits.

 

 

 

              Friday Funnies

 

I was in the six item express lane at the store quietly fuming.

 

Completely ignoring the sign, the woman ahead of me had slipped into the check-out

line pushing a cart piled high with groceries. Imagine my delight when the cashier

beckoned the woman to come forward looked into the cart and asked sweetly, "So

which six items would you like to buy?"

 

(Wouldn't it be great if that happened more often?)

Thermocouple Profiles2017-05-05

Thermocouple Profiles

It has been a number of years since we discussed thermocouples and their use with

Watt-Flex® cartridge heaters.  Conventional cartridge heaters employ an internal

thermocouple, which measures the temperature of the heating coil in the heater.  The

Watt-Flex heater can be supplied with a groove along the split in the sheath which

will accommodate a .040” or .062” diameter needle-type thermocouple.

            

 

The thermocouple slides along the groove (within the diameter of the heater and bore)

to the tip of the heater and can monitor the temperature at any point along the profile of

the heater, depending on how far it is inserted.  It monitors the temperature at the point

of transfer from the heater to the host metal, providing a more accurate portrayal of the

process temperature.  The below picture shows the end of the thermocouple inserted to

monitor the temperature at the hot tip of the heater.

 

               

 

The thermocouple is usually the first to fail in a conventional heater, necessitating the

disposal of the entire unit. The external thermocouple of the Watt-Flex cartridge can

be easily replaced without shutting down the heating system.  Some users are more

concerned about down time and will insert one thermocouple on either side of the heater.

Then, with a failure, they simply disconnect one t/c and connect the other.

 

        Friday Funnies

Smith climbs to the top of Mt. Sinai to get close enough to talk to God.

Looking up, he asks the Lord. "God, what does a million years mean to you?"

The Lord replies, "A minute."

Smith asks, "And what does a million dollars mean to you?"

The Lord replies, "A penny."

Smith asks, "Can I have a penny?"                                                                                            

The Lord replies, "In a minute."

Selling Up2017-04-21

Selling Up

 

I read an interesting article that stated: “After years of record sales, volumes are forecast to

flatten out, or decline. When volumes drop, customers turn up the heat on their parts suppliers.”

Now I’m not sure that I agree with the author’s assessment of the future, at least for this year,

but the article got me thinking about how we deal with the pressure.  Most certainly, it will be a

direct assault on prices.

 

This puts manufacturers and sales organizations in a tight spot, because in a time of decreasing

volumes, a demand of decreasing prices becomes a double hit.  If you have a strong relationship

with your customer, dropping prices may not be the sole option.  In discussion, you must determine

what your customer’s objective is … almost certainly, it will be cost cutting.  If you are talking with

an OEM, cutting prices falls right to the bottom line.  This becomes a decision on their part as to

whether they stay with you at the price level you are willing to offer (concession or not) or go to

another vendor.  Customer loyalty becomes a decisive factor.

                                                                                                  

But If you are dealing with a user and are discussing the right product, you certainly have a leg

up.  Watt-Flex® cartridge heaters cut the Cost of Heating.  The longer life of a Dalton heater

will continue to improve their cost picture.  When they consider that removal of a seized

conventional heater generally costs more than a new cartridge heater, cost will dictate the

decision.  And machine downtime for more frequent and longer heater changeouts helps to

cement your position.  Forget the Price of the Heater … sell Cost of Heating !!!

 

 

 

 

          Friday Funnies

 

During his physical, the doctor asked the patient about his daily activity level.

He described a typical day this way:

“Well, yesterday afternoon, I waded along the edge of a lake, drank four beers, escaped from

wild dogs in the heavy brush, marched up and down several rocky hills, stood in a patch of

poison ivy, crawled out of quicksand, jumped away from an aggressive snake and took four

leaks behind big trees.”

Inspired by the story, the doctor said, “You must be one heck of an outdoors man!”

”No,” he replied, “I'm just a terrible golfer.”