TGID Newsletters

TGID Newsletters

TGID (Thank Goodness It's Dalton!) Newsletters

Our short and sweet TGID newsletters are emailed every Friday to Dalton distributors. Sometimes you'll find a write up on a new cartridge heater or platen heater application, and other times you'll find tried-and-true selling tips. We also take the time to occasionally spotlight one of our many fine Dalton employees.

One thing you will always find in TGID is our Friday Funnies—this is sure to give you an end-of-week chuckle or smile. We invite you to read, learn, and enjoy TGID!

Maintenance Savings2016-12-16

Maintenance Savings


Effective sales technique dictates that we relate to the individual on whom we

are calling.  This relating can be on a personal level, but at some point we have

to relate product also.  Every prospect has a number of concerns that can make

or break a day and our job is to expose the concern and address it.


Maintenance people are pretty simple.  Did you every participate in the process

of extracting a seized heater from a bore?  The language that accompanies the

process alone is enough to curl your toenails.  We can safely assume that the

time spent beating on a heater stuck in a bore becomes a pretty big priority in

his life.  So how much is a burdened hour of maintenance time?  And it may

take several hours to remove a seized heater.




The time spent removing a conventional heater that is stuck in a bore will

more than pay for a new heater ... however expensive the heater happens

to be.  So if they purchase a heater that will not seize in the bore, they have

just saved the company a bunch of $$$.  It is easy to relate, easy to

understand and easy to sell.


               Warranted Removable !!!     


              Friday Funnies


A buzzard had to get from NY to Los Angeles, but he was too old to fly the

distance, so he went to the airport. At the ticket counter, the attendant

discovered two dead possums in his bags.



"Sir, would you like to check these bags?", she asked.



"No thanks", he replied, "that's carrion".

Diffusion Pump Heaters2016-12-09

Diffusion Pump Heaters


Dalton Electric manufactures another type of heater that is generally not sold through

distributors that market our Watt-Flex® cartridge heaters.  This heater is a platen that

is used to heat the oil in a high vacuum diffusion pump.  This oil vapor rises in the

central stack and is shot as a jet against the sides of the pump, drawing particles

and air/gas through its open top.


Condensing coils around the outside of the pump convert the oil vapor so it can be

drawn off by a conventional pump.  Diffusion pumps will pull down high vacuum and

are used for electron beam microscopes, vacuum deposition (metal coating and

plating) and vacuum furnace.



The heater is the only "working" part of the pump ... as long as there is sufficient

oil, the pump will work.  There are no moving parts to break down and it is an

extremely reliable vacuum pump.  The heater is attached to the bottom boiler plate

on the pump by means of welded-on threaded studs.                 



Dalton Electric carries a variety of platens that match OEM configurations, with

different heater wattage and voltage specifications to match individual requirements

of pump users.  You can reference the different configuration by visiting:


These heaters are generally outside of the usual run of heating distributors and

are more popularly sold to vacuum suppliers or pump rebuilders.  But we will be

happy to quote any requirement that you find.


                              Friday Funnies

Touching Holiday Story

Husband and Wife Christmas Shopping in a busy shopping center just before Christmas …

The wife suddenly noticed that her husband was missing, and as they had a lot to do, she

called him on the mobile.


The wife said " Where are you, you know we have lots to do?"


He said, "You remember that jewelers we went into about 10 years ago, and you fell in love

with that diamond necklace? I could not afford it at the time, and I said that one day I would

get it for you?"


Little tears started to flow down her cheek and she got all choked up… "Yes, I do remember

that shop." she replied.


"Well I am in the gun shop next door to that."

Complete Specs2016-12-02

Complete Specs

We all get fooled occasionally, and when we do, it brings home the importance of

asking the right questions and making sure the specification for a heater is correct.

There are some things about a heater that we cannot see and cannot detect with

a simple resistance check.  Distributed wattage and special cold sections are

typical examples.


Often, cold sections in a heater are a function of the design and manufacturing

limitations of the supplier.  But sometimes we get fooled.  Once we had a heater

supplied as a sample from which to design.  Using an x-ray, we pointed out the

long cold tip end as if it were a limitation of the heater, only to have the user come

back (after they had supplied the whole spec to us) and say, "Oh, yes, we need

that extra cold section at the end of the heater for our machine design."




The above picture shows a heater that was designed to have a specific area

heated.  If we followed the initial specification, we would have had heated

section where no heat sink existed.  If you have any question about the heater

after inquiring about any special heat profiling, send us the heater and we will

perform a thermal study or x-ray to ensure that you optimize your sales






                                    Friday Funnies

(Reportedly true story)

George Phillips, an elderly man from Walled Lake, Michigan, was  going up to bed, when

his wife told him that he'd left the light on in  the garden shed, which she could see from

the bedroom window. George opened the back door to go turnoff the light, but saw that

there were people in the shed stealing things.

He phoned the police, who asked "Is someone in your house?" 
He said "No," but some people are breaking into my garden shed and stealing from me."

Then the police dispatcher said "All patrols are busy, you should lock your doors and an

officer will be along when one is available"

George said, "Okay."   He hung up the phone and counted to 30.    Then he phoned the

police again.  "Hello, I just called you a few seconds ago because there were people

stealing things from my shed. Well, you don't have to worry about them now because

I just shot and killed them both; the dogs are eating them right now," and he hung up.

Within  five minutes, two Police Cars, a Helicopter, two Fire Trucks, a Paramedic and

an Ambulance showed up at the Phillips'  residence, and caught the burglars red-handed.

One of the  Policemen said to George, "I thought you said that you'd shot  them!"

George said, "I thought you said there was nobody available!" 

Shared Qualities2016-11-18

Shared Qualities

A study from the Harvard Business School determined the characteristics of top

sales people.  Here are a few of the key points for your consideration:


1)  Did not take "no" personally ... they have high levels of confidence and self-

     esteem to the point that "no" only becomes a momentary disappointment.


2)  Accepted responsibility for results ... they don't blame the economy, competition,

     their company … or politics.  The worse things are, the harder they work to make

     negatives work to their advantage.


3)  High levels of empathy ... they are easily able to put themselves in their customer's

     shoes and understand their needs.


4)  Intensely Goal-Oriented ... they always know where they are against the target

     and keep distractions to a minimum.


5)  Impeccably honest ... with themselves and their customers.


       Friday Funnies  

Why, Why, Why?

Why do we press harder on a remote control when we know the batteries are almost




Why do banks charge a fee on 'insufficient funds' when they already know there is not

enough money?



Why does someone believe you when you say there are four billion stars; but have to

check when you say the paint is still wet?



Why doesn't Tarzan have a beard? 

Veteran's Day2016-11-11

Veteran's Day


Freedom is never free.  Today is Veteran's Day and this is a special time for many souls

who have defended our country ... and many more who are appreciative.  Our TGID

Newsletter is dedicated to the precepts that we often take for granted, but most deserve

our gratitude.  I have just returned from England today where they are celebrating

Remembrance Day.


I was wonderfully heartened by the Veterans in public places selling poppies to benefit

Veterans and their families.  In the U.S. I practice a customary greeting of military

personnel by saying, “Thank you for your service” when I publicly pass them.  I said

this a few times in the U.K., which was met with puzzled but appreciative looks.




Shown above is a picture of a Marine Corps Officer taken 40+ years ago.  That period

in my life one of my very proudest and most meaningful … when I was Father, Mother,

Drug Counselor, Financial Advisor, Marriage Counselor and Commanding Officer for

150 young Marines.  And now we honor the men and women that wear or have worn

the uniform in practice of these proud traditions.  May God bless and continue to bless

our Veterans !!!




             Friday Funnies

My high school assignment was to ask a veteran about World War II. Since my father

had served in the Philippines during the war, I chose him. After a few basic questions,

I very gingerly asked, “Did you ever kill anyone?”

Dad got quiet. Then, in a soft voice, he said, “Probably. I was the cook.”

Cold Terminal End2016-11-04

Cold Terminal End


Cold in concert with heat ... often a necessary thing.  The standard or minimum

cold section is fixed and available in the Watt-Flex® cartridge heater brochure. 

But often an application will require a longer cold section at the terminal end.  It

may be to get the wire and terminals away from intense heat or to extend through

insulation.  We are currently involved with huge platens at 1800°F (+) ... our

heater extends through 4" of insulation, bends at a right angle and extends down

for a foot to get the transition and leads away from that intense heat.





Heated section outside of the heat sink can be dangerous.  If the heater cannot

move its heat away from the sheath, two things will happen: 1) the NiCr resistance

wire will begin to work harden and the chromium will diffuse out of the wire and 2)

the ability of the MgO insulation to serve as a dielectric will degrade with the

excess heat.



A heater sticking out of the bore must factor in length tolerance of the heater

and the required distance outside of the bore.  It is necessary to design

sufficient cold length to insure that the heated section is fully in the bore.  A

quick consultation with the Dalton office or your Regional Manager is always

available to you.


        Friday Funnies

I'll bet you $4,567 you can't guess how much I owe my bookie.

 If you keep your feet firmly on the ground, you'll have trouble putting on your pants.

Give me ambiguity or give me something else.

Insulation Density2016-10-27

Insulation Density



Compaction of Magnesium Oxide (MgO), the insulation material that isolates the

coil in our heaters provides several benefits that translate to superior performance for

our customers.  Compaction of MgO provides two enhancements to a cartridge heater:

it increases the dielectric (insulation value) and the ability to transfer heat from the

coil to the sheath.  To begin, our filling process allows the MgO access to the outside

and inside of the coil, providing very consistent application of the insulation material.

The swaging process compacts the insulation through diameter reduction.  The

secret to effective swaging is die design.  At Dalton Electric, we have a number of very

talented manual machinists with more years of experience than they would care to

admit.  This gives us complete process control of feathering the taper of the die and

designing it to perfectly swage a heater for optimum compaction.


Since we do not have a ceramic core as found in a conventional cartridge heater, we

can swage much denser.  This increased insulation will keep the current in the coil

where it belongs.  All MgO's ability to provide insulation value is decreased under

extreme heat, but our increased compaction provides long life, even in situations of

very high heat at up to 600 volts.



        Friday Funnies

Is it wrong that only one company makes the game Monopoly?

Change is inevitable, except from a vending machine.

I like long walks, especially when they're taken by people who annoy me.

The Hot Tip2016-10-17

   The   Tip

We have had a number of instances where distributor salespeople want to specify the hot

tip for the Watt-Flex® cartridge heaters and one or more factors cause us to reconsider. 

As a quick review, when we bend our heater over on itself, we have the option of leaving the

coil compressed so that it passes right across the tip of the heater, producing a fully heated

tip or stretching the coil so it de-rates the tip wattage.

The fully heated tip is exclusive to our split sheath design and should only be used when the

heat can be drawn off the tip of the heater through contact with the end of a closed bore.

This is particularly necessary if the watt density is high, because the tip will generate

substantial heat with no ability to lose it.  That will cause the resistance coil to work harden

and become brittle, eventually becoming unable to carry the electrical load.  The only other

instance of effective use of the hot tip is the continual presence of air flow, sufficient to wipe

the heat away from the heater. The hot tip is ideal for use in branding tools, heat stake

machinery, punch sealing machines, hot air knives and gate probes for injection molding.


The cool tip design produces heat to the end of the heater, but essentially takes heat off

the "crown" of the tip.  If you look into an open bore, it will appear that the heater has a hot

tip as the capillary heat will move down the sheath to the tip.  The fear is that, if the heat

cannot be pulled off a hot tip, it will decrease the ability of the MgO insulation to act as a

dielectric and a short to sheath will occur.

Therefore, a heater to be used in an open bore should be designed as a cool tip.  Any hole

that is drilled through a laminating press, heat seal platen, packaging sealing bar, extrusion

head, plastic or rubber mold or manifold, thermoforming die and screen changer will employ

a cool tip.




           Friday Funnies                                                    

When I married Ms. Right, I had no idea her first name was Always.

My wife got 8 out 10 on her driver's test; the other two guys managed to jump out of her way.

Women sometimes make fools of men, but some guys are the do-it-yourself type.

One Great Salesman2016-10-07

 One Great Salesman

Segmented Coils2016-09-30

Segmented Coils


Sometimes customers raise huge red flags.  If you are listening, you will realize

a huge sales opportunity.  This week a customer told us that he was having

trouble with a mold going out of balance and the operator and maintenance

people were confused.  The heater was heating, but the mold could not be held



Ah, you think, this poor guy thinks a heater heats.  He is unaware that a

conventional heater will have two or more sections of coil ... and if one opens,

half (or a third, or a quarter) of the heater does not heat.  Their thermocouple

sees heat from the heated half, but the mold is out of balance ... or a section

of the sealing bar does not seal, or the platen does not seal the container.


The Watt-Flex® cartridge heater has a continuous resistance coil.  The whole

heater heats ... or it doesn't.  Great profile ... problem eliminated.  Customers

will occasionally tell you what they need without knowing it.  Listen closely !!!


           Friday Funnies


Hospitality is the art of making guests feel like they're at home when you wish

   they were.

Television may insult your intelligence, but nothing rubs it in like a computer.

Every time someone comes up with a foolproof solution, along comes a more

   talented fool.

Watt Density ... Once More2016-09-23

Watt Density … Once More


We have discussed the impact and importance of Watt Density for two weeks.  But it

is necessary to complete the consideration with the effectiveness of the Watt-Flex®

cartridge heater with respect to watt density.  Transfer of heat away from the resistance

coil will cause the coil to run cooler to maintain a given set point temperature in a heat




Excess heat will cause an embrittlement of the resistance coil because the chromium

will diffuse out of the NiCr wire.  When the wire becomes brittle, it will open and break

the circuit of the heater.  The first of two design benefits of the split sheath is that there

is no internal ceramic core that can crack during the swaging or compaction process.

Therefore, we are able to achieve a much denser compaction, enabling the MgO

insulation to move the heat away from the coil much more effectively.


The second is the expansion of the sheath when the heater is energized, making

intimate contact between heater sheath and the wall of the bore.  This contact

maximizes heat conduction to the mass, drawing heat away from the heater.  As a

result, the Watt-Flex heater is able to tolerate and effectively deal with significantly

higher watt density as compared with a conventional solid heater.



       Friday Funnies


Never tell anyone your problems; 20% don’t care and the other 80% are glad that you

have them.

Doesn’t expecting the unexpected mean that the unexpected is actually expected?

I hate it when people use big words just to make themselves sound perspicacious !!!

Take my advice … I’m not using it.

Just Watt Density2016-09-16

Just Watt Density?


Last week we discussed watt density as a measure of heater heat output, as well

as factors influencing the amount of watt density that can be tolerated.  But over

time we have come to learn that it is not just watt density.


We have established maximum watt densities for our Watt-Flex® cartridge heaters,

over which our warranty is voided.  The maximum watt density for smaller diameters

(1/4 & 3/8 or 8 & 10mm) is much higher than that of larger diameters (3/4 & 1” or 20

& 25mm). This is due to the wattage and the amount of heat that is produced over a

given area, the degrading of MgO due to the volume of heat and the high internal

heat accelerating the diffusing of the Chromium from the NiCr resistance wire.


Because we can achieve a denser compaction of our MgO insulation, we are able to

supply a higher watt density as compared to conventional cartridge heaters.  The

higher compaction of the insulation allows for better heat transfer and superior coil

isolation.  And moving the heat more effectively to the heat sink allows for the heater

to run cooler … longer life !!!





      Friday Funnies


I changed my password to "incorrect" so whenever I forget it the computer will say,

"Your password is incorrect."

Artificial intelligence is no match for natural stupidity.


I'm great at multitasking.  I can waste time, be unproductive, and procrastinate all

at once. 

Watt Density2016-09-09

Watt Density

Watt density is the watts per square inch (or centimeter) of heated surface area of a cartridge

heater. It is a general indicator of how much heat a heater will put out.  We tend to watch the

watt density so it does not get so high that it will cause premature failure.  Wattage distribution

will put a higher watt density in specified zones along the length of the heater depending on

the application and design heat requirements.


There are factors which affect how much watt density can be tolerated … one is the heat sink

material.  Transferring heat to a copper or aluminum block will be very effective due to their

high thermal conductivity rating.  However, moving heat to a stainless steel block will be a very

stubborn process, as it’s thermal conductivity is very low.


In addition to heat sink material, the sizing of the bore will impact heat transfer in a big way.

Conventionally designed solid heaters depend on a very snug fit in the bore to transfer heat,

particularly when the watt density is high.  But on the other end of its life, the solid heater

will often seize in the bore, requiring an expensive drill-out.  The Watt-Flex® cartridge heater

will expand in the bore to affect maximum surface conduction between heater and host

metal, allowing the application of significantly higher watt density.




         Friday Funnies

I'm not a paranoid, deranged millionaire. Dammit, I'm a billionaire.
   ~ Howard Hughes


We are here on earth to do good unto others. What the others are here
for, I have no idea.
   ~ WH Auden


Lawyers believe a man is innocent until proven broke.
   ~ Robin Hall

Labor Day2016-09-02

Labor Day Holiday

The idea of a “workingmen’s holiday,” celebrated on the first Monday in September, caught on

in many industrial centers across the country in the early 1879’s, and many states passed

legislation recognizing it.  Congress would not legalize the holiday until 1894, when a watershed

moment in American labor history brought workers’ rights squarely into the public’s view. On

May 11, 1894, employees of the Pullman Palace Car Company in Chicago went on strike to protest

wage cuts and the firing of union representatives.

On June 26, the American Railroad Union, led by Eugene V. Debs, called for a boycott of all Pull-

man railway cars, crippling railroad traffic nationwide. To break the strike, the federal government

dispatched troops to Chicago, unleashing a wave of riots that resulted in the deaths of more than

a dozen workers. In the wake of this massive unrest and in an attempt to repair ties with American

workers, Congress passed an act making Labor Day a legal holiday in the District of Columbia and

the territories.  It was conveniently lodged between the 4th of July and Thanksgiving.

More than a century later, the true founder of Labor Day has yet to be identified.  Many credit

Peter J. McGuire, cofounder of the American Federation of Labor, while others have suggested

that Matthew Maguire, a secretary of the Central Labor Union, first proposed the holiday.  Labor

Day is still celebrated in cities and towns across the United States but for most Americans,

particularly children and young adults, it represents the end of the summer and the start of the

back-to-school season.  And for Dalton employees, it represents an occasion for a company picnic!

     Friday Funnies

As I hurtled through space, one thought kept crossing my mind – every part of this

rocket was supplied by the lowest bidder.

~ John Glenn

After the game, the King and the pawn go into the same box.
~ Italian proverb

A computer once beat me at chess, but it was no match for me at kickboxing.
~ Emo Philips.




Prospects buy for specific reasons … they are not your reasons … they are their reasons.

And the best way to understand those reasons is to ask:  What are your motives for

wanting, needing or interest in a product or service?  I once called on a Buyer who told

me that his sole criteria was price of the heater.  He told me that, as long as the heater

meets the basic specification, he is rewarded for finding the cheapest price and reducing

the spend.  After a brief discussion about Cost of Heating, I walked away, fully realizing

that I didn’t have a prayer of making a sale.


If you are calling on the right person, then try to determine what problem the prospect is

trying to solve or avoid.  Is it an immediate need or future need?  Does the solution that

the prospect has in mind have to do with increased productivity in the short-term or

long-term benefits?


The ultimate goal of this investigation is to be talking the same language as the prospect.

If he or she is in Production or Maintenance, you will probably find they have an abiding

interest in pain reduction when it comes to heaters … life and avoidance of bore seizure

become the overriding issues. A Process Engineer or Manager will welcome the reduction

in Cost of Heating presentation and the Buyer … well, ask the question.



      Friday Funnies

Never date a tennis player. Love means nothing to them.

He: Go on. Don't be shy, ask me out.
She: Okay. Go out.

He: I think I could make you very happy?
She: Why? Are you leaving?

Bore Seizure

Uneven Heat

Cost of Heating