TGID Newsletters

TGID Newsletters

TGID (Thank Goodness It's Dalton!) Newsletters

Our short and sweet TGID newsletters are emailed every Friday to Dalton distributors. Sometimes you'll find a write up on a new cartridge heater or platen heater application, and other times you'll find tried-and-true selling tips. We also take the time to occasionally spotlight one of our many fine Dalton employees.

One thing you will always find in TGID is our Friday Funnies—this is sure to give you an end-of-week chuckle or smile. We invite you to read, learn, and enjoy TGID!

One or Two ... Yesterday2014-07-25

One or Two ... Yesterday

This Newsletter is re-visiting a point that we made a couple of years ago.

Customers often have a requirement for a small quantity of a certain cartridge

heater ... it might be two of a particular design ... and often they need them

yesterday.  Dalton Electric Heating Co. does not have stock heaters per se,

but we do have what we call over-run.  When we receive an order, we plan

more heaters than the specified quantity, to ensure that we meet the order


Our tough Quality parameters often take a heater or two out of an order, but if

there is no scrap, any extra heaters go into the over-run.  Heaters are stored

in their basic form without accessories.  So if you email or call with a specific

wattage, voltage, diameter and length, we can probably match it from the

thousands of heaters in our over-run.    And from there, we add the accessories

that you want ... length and temp rating of wires, header, stainless hose or braid,

flange, etc. and ship it within a day.

If you have a small quantity requirement, give a call or email to Dale, Yvette or

your Regional Sales Manager and we'll see what we can do to match your

desired heater with specific accessories.



         Friday Funnies

During a visit to my doctor, I asked him, "How do you determine whether or not

an older person should be put in an old age home?"

"Well," he said, "we fill up a bathtub, then we offer a teaspoon, a teacup and a

bucket to the person to empty the bathtub."

"Oh, I understand," I said. "A normal person would use the bucket because it

is bigger than the spoon or the teacup."

"No" he said. "A normal person would pull the plug. Do you want a bed near

the window?"

Sealed Up Tight2014-07-18

Sealed Up Tight

Packaging applications and sealing bars present some unique problems.  The

three biggest are uneven heating, repeated flexing of the wire / termination and

sealing against washdown or product contamination.  You are well aware that

the continuous coil in the Watt-Flex® cartridge provides an even temperature

profile and eliminates the possibility of sectional burnout, which is commonly

experienced with conventional heaters.

The flexing and sealing aspects of this application are addressed with our MW

transition.  The right angle header is welded around on the heater to form a seal.

A rigid piece of tubing extends off the header with a specially prepared crimp

near its end. 


A very flexible cable is used that consists of a twisted pair of wires, each

insulated with a primary teflon extrusion.  This pair is then over-extruded with

a silicone jacket, sealing the wire but allowing great flexibility and resistance

to breakage.  This wire is terminated into the heater and crimped into the tube

extending from the header, grabbing the insulation over the wire andstabilizing

the termination from repeated flexing.

Completion of the sealing process is accomplished by RTV potting the entire

header and application of a meltable wall shrink over the entire transition.

Packaging problems are generally eliminated with this transition from heater

to wire, again reducing your customer's Cost of Heating.

            Friday Funnies

Sitting by the window of her convent, Sister Barbara opened a letter from home

one evening. Inside the letter was a $100 bill her parents had sent.

Sister Barbara smiled at the gesture. As she read the letter by the window, she

noticed a shabbily dressed stranger leaning against the lamp post below.


Quickly, she wrote, "Don't despair. Sister Barbara," on a piece of paper, wrapped

the $100 bill in it, got the man's attention and tossed it out the window to him. The

stranger picked it up, and with a puzzled expression and a tip of his hat, went off

down the street.

The next day, Sister Barbara was told that a man was at her door, insisting on

seeing her. She went down, and found the stranger waiting. Without a word, he

handed her a huge wad of $100 bills.

"What's this?" she asked.


"That's the $8,000 you have coming Sister," he replied.  "Don't Despair

finished first and paid 80-to-1."

World Cup2014-07-11

World Cup

It seems like everybody is watching the World Cup and you can expect the Sunday ratings for the Finals to be very high. The final match between Germany and Argentina should be excellent, followed by most Americans talking about it for a day and then going back to a life devoid of soccer (futbol) for four years. In the meantime, we share a few of the Late Night T.V. comments:

Welcome to the Tonight Show. I'm Jimmy Fallon — and in the time it took me to say that, Germany scored five more goals against Brazil. There was a huge blowout at the World Cup yesterday when Germany beat Brazil 7-1 in the semifinals. It got so bad that the refs told Brazil, "You know what? Go ahead and use your hands."

Late Night with Seth Meyers: Yesterday, Brazil lost to Germany in the World Cup semifinals by a score of 7 to 1. People in Brazil were so upset that they partied only until 3 in the morning. A British man is being fined 150 pounds for stealing a box of diapers. The man was able to steal the diapers because they were being guarded by a Brazilian goalie.



Independence Day


Last Friday was the 4th of July ... American Independence Day. We had the day off and, as a result, there was no TGID Newsletter. On Thursday afternoon we had a wonderful team building cookout with Dogs and Burgers and all the fixings. We all hope that this day marked an early point in a wonderful summer for all.

Independence Day Cake

Properly Connected2014-06-27

Properly Connected

Watt-Flex® cartridge heaters are generally supplied with stranded nickel leads that are stripped at the end for termination. But Dalton can certainly supply other options, beginning with simple nickel ring terminals and small crimped-on connectors.

Dalton's Nunez

Replacement heaters often need an exact match to existing connectors. If a customer has a particular connector, no matter how complicated, we are happy to take a look at it. We will need the Manufacturer's name and the model of the connector. Please let us know if we are to supply only the male end, connected to the heater or both male terminated and the female in the shipment. We will be happy to quote a direct replacement in an existing application.

Dalton's Nunez



Friday Funnies


"So, Jimmy", said Grandpa, as they stood on line at the local grocery store. "What did you learn in school today?" "To tell you the truth," answered young Jimmy, "I'm not exactly sure. My teacher was going on and on about something called ethics, and I still don't know what she was talking about!"

"Ah, ethics" responded Grandpa, "very important indeed. Well, let's say the cashier gives me back too much change, ethics would be whether I keep the change for myself, or if I give it back to Grandma!"

Dalton's Newest !!!2014-06-20

Dalton's Newest !!!

Dalton Electric's front office is again at full strength with the addition of Yvette Nunez. She comes to us with a varied background, including Office Administration, Database Supervision, Patient Care Coordinator for Sleep Health Centers and a Call Center Representative for more than 50 Health Care practices.

Dalton's Nunez

Hablamos Espanol ... Yvette is fully bilingual in English and Spanish and will add an enthusiastic and professional element to our capabilities. Her customer service experience and attention to detail, borne of the medical industry, will be an asset to all of our distributors and customers.

Yvette has spent the week training with our Sales crew as well as a couple of days in production, working every manufacturing station, as all new employees do. She has thoroughly enjoyed her first week and looks forward to talking with all of you. Please extend a greeting to her if you call in.



Friday Funnies


My mind works like lightning, one brilliant Flash and it is gone.

It used to be only death and taxes, Now, of course, there's shipping and handling, too.

A husband is someone who, after taking the trash out, gives the impression that he just cleaned the whole house.

Thought for the day:

Be who you are and say what you feel ... because those that matter... don't mind ... and those that mind ...don't matter!

Fit the Hole2014-06-13

Fit the Hole

Fit is defined as the difference between the O.D. (outside diameter) of a cartridge heater and the I.D. of the bore into which it is inserted. Of course we know that the big advantage of the Watt-Flex® cartridge heater is its ability to expand in an oversized bore to make contact with the walls of the bore. This wall-to-wall contact allows for maximized conduction, the most efficient form of heat transfer.

I recently had a question from a distributor who was selling centerless ground cartridge heaters to maximize fit, for purposes of gaining the best fit with high watt density heaters. At Dalton we make our heaters .005" under the spec dimension with a +/- .002" tolerance. Every heater that we ship must allow a ring gauge to be slid over its length. The ring gauge is .001" over the top diameter of the tolerance of the heater, as it cannot be an interference fit. This ensures that the heater will fit into the bore, every time.

The other issue is camber ... this is basically a measure of the straightness of the cartridge. If the heater camber is a little off, or the bore of the host metal is not quite straight, a solid conventional heater will hang up. The Watt-Flex heater will bend slightly to match an uneven bore, allowing ease of insertion and extraction. They are shipped straight, but their flexibility allows for the inconsistencies of manufactured products.



Friday Funnies


Best Boss in the World !!!

Smith goes to see his supervisor in the front office. "Boss," he says, "we're doing some heavy house-cleaning at home tomorrow, and my wife needs me to help with the attic and the garage, moving and hauling stuff."

"We're short-handed, Smith," the boss replies. "I can't give you the day off."

"Thanks, boss," says Smith, "I knew I could count on you!"

Driving Tips2014-06-06

Driving Tips

I travelled with several salespeople recently who have a general wrinkle across the front and left shoulder of their dress shirt. It is a reasonably small thing, but it looks untidy ... it is from their seatbelt pressure. Any time I am in a car for business, I carry a binder clip. After I fasten my seat belt, I pull it out slightly and install the clip so that the belt cannot retract into the door column. It eliminates the pressure across my chest, increasing my comfort and keeping my shirt crisp.

Second are simply those little hints that make your trip more efficient. Tire pressure is a big deal ... check your tires at least every month. The right pressure makes a healthy difference in gas consumption. And use your cruise control. The steady speed saves plenty on fuel consumption and exhaust emmissions ... and it will keep you from edging over your speed comfort zone.

Finally, my wife read an interesting article to me this morning. It talked about all of the Twin TradeTower daily occupants who were late to work for a variety of problems that fateful day ... traffic delays, a breakdown, an irritating errand necessi- tated by a home problem, etc. Their impatience with the morning routine interruptions likely turned to an awakening ... take your time and be patient. It may be the universe telling you to tune it down for a reason ... survival.



Friday Funnies


At a recent computer expo, Bill Gates reportedly compared the computer industry with the auto industry and stated, "If Ford had kept up with technology like the computer industry has, we'd all be driving $25 cars that got 1,000 miles to the gallon."

In response to Bill's comments, Ford issued a press release stating: If Ford had developed technology like Microsoft, we'd be driving cars with the following characteristics :

1. For no reason whatsoever, your car would crash daily.

2. Every time they repainted the lines in the road, you'd have to buy a new car.

3. On the freeway, your car would occasionally stop running. You'd have to pull to the side of the road, close windows, shut off car, restart it, and re-open the windows before continuing.

4. Occasionally, executing a particular maneuver would cause your car to shut down and be unable to be restarted, in which case you would have to reinstall the engine.

5. The oil, water temperature, and alternator warning lights would all be replaced by a single "This Car Has Performed An Illegal Operation" warning light.

6. The airbag system would ask, "Are you sure?" before deploying.

7. Occasionally, your car would lock you out and refuse to let you in until you simul- taneously lifted the door handle, turned the key and grabbed hold of the radio antenna.

8. Every time a new model was introduced, buyers would have to learn how to drive again because none of the controls would operate in the same manner.

9. You'd have to press the "Start" button to turn the engine off.

Down the Line2014-05-30

Down the Line

Yesterday I visited one of our major suppliers. I met with the most important people in the company for an enjoyable lunch, followed by a tour of the manufacturing facility. Having thoroughly prepared for my visit, they presented me with a complete four-year history of our purchases, broken down by year and product. The tour of the plant reflected the pride that they take in supplying a 100% premium quality component for our heaters.

Prior to this plant visit, I had made three joint call with a local distributor salesman. The calls reflected careful planning and preparation. He was bringing his supplier into three accounts that we would jointly pull away from competitors. His presentation of Dalton Electric was both consistent with the pride that we take in supplying the highest quality heaters on the market, as well as the pride that our supplier presented to me during my plant tour later in the day.

My take-away from the day is the necessity for each of us not only to think like a supplier, but to think like a customer also. If you can project yourself to the view of your customer, you can easily see the things that are important to them from you, the supplier... quick response to requests, understanding of needs, thoughtful and informed suggestions and decisions and high quality solutions and products for their requirements.



Friday Funnies


I am not too old, I think! I was working out at the gym when I spotted a sweet young thing walking in....

I asked the trainer standing next to me, "What machine should I use to impress that young lady over there?"

The trainer looked me over and said: "I would strongly recommend the ATM in the lobby."

Bring Them Back2014-05-23

Bring Them Back

Often times first-time customer remain just that ... never to buy your products again. What does it take to get that customer to step up a second time and eventually become a loyal customer?

1) When a customer orders, they tell you what they want. Can you identify a need beyond a simple purchase. What more can you provide? Ask questions to make sure they ordered what best fits their needs. If you find a better fit, better performance or cost reduction, you will win loyalty.

2) Give a bonus ... it could be something that is already included with the product or it could be going a bit beyond the buy-sell relationship. Maybe you could offer to put a few of the product on the shelf, pushing the J.I.T. benefit and reducing future concern. Loyalty grows if they know you support them.

3) Keep it fresh ... put a tickler in your system and follow up with first-time customers. Offer information about another product or how you can address another application. Keep the communication alive !!!



Friday Funnies


An old country preacher had a teenage son, and it was getting time the boy should give some thought to choosing a profession. Like many young Men his age, the boy didn't really know what he wanted to do, and he didn't seem too concerned about it. One day, while the boy was away at school, his father decided to try an experiment.

He went into the boy's room and placed on his study table four objects:
1. A Bible.....
2. A silver dollar.....
3. a bottle of whiskey
4. And a Playboy magazine.....
'I'll just hide behind the door,' the old preacher said to himself.
'When he comes home from school today, I'll see which object he picks up.
'If it's the Bible, he's going to be a preacher like me, and what a blessing that would be!
'If he picks up the dollar, he's going to be a businessman, and that would be okay, too.
'But if he picks up the bottle, he's going to be a no-good drunken bum, and Lord, what
a shame that would be.
'And worst of all if he picks up that magazine, he's going to be a skirt-chasing womanizer.'

The old man waited anxiously, and soon heard his son's footsteps as he entered the house
whistling and headed for his room. The boy tossed his books on the bed, and as he turned
to leave the room he spotted the objects on the table. With curiosity in his eye, he walked
over to inspect them. Finally, he picked up the Bible and placed it under his arm. He picked
up the silver dollar and dropped it into his pocket. He uncorked the bottle and then opened
the magazine to the centerfold.

'Lord have mercy,' the old preacher whispered. He's gonna run for Congress.'

A Good Hot Tip2014-05-16

A Good Hot Tip

The Watt-Flex® cartridge heater has a hot tip feature that is unparralled by conventional cartridge heaters. Because the coil passes across the tip of the heater, it can be left unstretched to produce a true hot tip or stretched to "de-rate" the tip of the heater. The hot tip is useful for very localized heat at the tip of the heater ... for applications such as probes for injection molding, heat branding or focusing heat at the lip of a sheet extrusion die.

Watt-Flex Hot Tip

However if the heater has a reasonably high watt density, it is necessary to have the tip touching the end of the bore so that heat can be pulled away from the tip. If this is not accomplished, excess heat will build up and the tip will have a higher predisposition to failure.

Accessories that are welded externally (headers, clip supports, etc.) act as an insertion stop, often preventing the heater from making full contact with the end of a closed bore. The length tolerance must also be taken into account, to ensure that the heater will make contact at the end of the bore. Rule of Thumb: when in doubt, go with a cool tip. It does not appreciably change the profile or performance of the body of the heater.



Friday Funnies


A group of Americans were traveling by tour bus through Switzerland . As they stopped at a cheese farm, a young guide led them through the process of cheese making, explaining that goat's milk was used. She showed the group a lovely hillside where many goats were grazing.

"These,"he explained, "are the older goats put out to pasture when they no longer produce."

She then asked, "What do you do in America with your old goats?"

A spry old gentleman answered, "They send us on bus tours!"

Walk In Stupid2014-05-02

Walk In Stupid

Sage advice for the day? No, not "Walk in, Stupid", but maybe that is good advice in itself ... that is, walk into an account that may be a stretch. Huge strides are never made without huge risks. But the title advice is "Walk in Stupid." Simply stated, the philosophy advocates walking into a sales situation as if you know nothing. Even if you are well versed on the application, ask the stupid questions, and allow the prospect to explain it to you.

We often want to tell a customer about how knowledgeable we are, but that will cause him to assume you know it all and you will not benefit from their sharing details you may not be aware of.

My other advise for the day is "Fail Hard" ... don't be afraid of taking that huge risk. The upside is huge and can produce big results. Failure will be hard, but the result will be a bonus learning event which will make you more effective next time you are faced with the same type of situation.



Friday Funnies

I have come to the conclusion that politics is too serious a matter to be leftto the politicians.
   ~Charles de Gaulle~

Instead of giving a politician the keys to the city, it might be better to change the locks.
   ~Doug Larson~

Thermoset Polymers2014-04-25

Thermoset Polymers

A thermosetting plastic or rubber, also known as a thermoset, is polymer material that irreversibly cures. The cure may be done through heat (generally above 200 °C (392 °F), through a chemical reaction which transforms the resin into a plastic or rubber by a molecular cross-linking process.

Identification of a thermoset application is a bonus for Watt-Flex® cartridge heaters, as heat is used to cure the resin. In the injection molding process, the resin is melted and injected into the cavities of the mold. The mold contains heaters that supply the heat required to cure the resin. Thermoset resins have advantages over thermoplastic resins with a much higher temperature threshold. Consequently their uses are automotive engine parts, bulk molding compounds, electrical insulators, worktop surfaces (Melamine), glass reinforced plastics and airplane body parts.

Thermoset injection

The other common thermoset manufacturing process is compression molding. The resin to be molded is in a measured and often formed state and placed in a heated mold. As the compression is applied to form the final shape, the resin is cured.

Thermoset compression

Watt-Flex heaters are ideal for use in molds as they will withstand the tough environment, provide very responsive heat for the thermoset temperature window and assure the elimination of bore seizure problems.



Friday Funnies

What ???

Three old guysare out walking.
First one says, 'Windy, isn't it?'

Second one says, 'No, it's Thursday!'

Third one says, 'So am I. Let's go get a beer..'

A manwas telling his neighbor, 'I just bought a new hearing aid. It cost me four

thousand dollars, but it's state of the art.. It's perfect.'
'Really,' answered the neighbor .. 'What kind is it?'

'Twelve thirty..'

Bore Seizure Again2014-04-18

Bore Seizure Again

Longer heaters are the more difficult ... they are more prone to bore seizure and generally more difficult to remove. Cartridge heaters in packaging machine seal bars present removal problems and, if a heater must be knocked out or drilled out, the chances are that the bore will be damaged, rendering future heat transfer less effective. We visited a company early this week that buys our heaters simply because they eliminate bore seizure in an edge sealing platen.

Large dies for thermoset rubber or plastic are filled with larger diameter and longer heaters, as are platens used for lamination. Hot plate welders for plastic enclosures will use longer heaters also. But why do conventional heaters seize in a bore? Yes, it has to do with the issue of fit ... attempting to closely match the heater O.D and the bore I.D. for effective conduction of heat. The clearance simply doesn't allow for expansion and contraction of the metal surfaces.

Expansion Compression

A conventional heater will make contact with the bore on one side, moving the heat effectively through conduction. The other side will move heat inefficiently through a radiant process, building up extra heat on the sheath of the heater. The difference in heat on the sides of the heater will cause different coefficients of expansion, causing the heater to warp in the bore. By moving the heat from both sides of the Watt-Flex® cartridge heater, warpage and consequential bore seizure is eliminated.



Friday Funnies


Bob, a 70-year-old, extremely wealthy widower, shows up at the Country Club with a breathtakingly beautiful and very sexy 25-year-old blonde-haired woman who knocks everyone's socks off with her youthful sex appeal and charm and who hangs over Bob's arm and listens intently to his every word.

His buddies at the club are all aghast. At the very first chance, they corner him and ask, 'Bob, how'd you get the trophy girlfriend?' Bob replies, 'Girlfriend? She's my wife!' They are knocked over, but continue to ask. 'So, how'd you persuade her to marry you?'

'I lied about my age,' Bob replies. 'What,' they ask, 'did you tell her you were only 50?' Bob smiles and says, 'No, I told her I was 90.'

Bore Seizure2014-04-11

Bore Seizure

There are many applications that contribute to cartridge heater seizure in a bore hole. It is generally not a problem with shorter heaters, because the can be knocked out ... unless the application has a blind bore. There are a series of heaters inserted from the back of a sheet extrusion die getting heat to the lip of the die. Often there is not a thru hole and occasionally, only a small knock-out hole, adding to the difficulty of heater removal.

Burned plastic in and around a screen changer in a large injection machine is also a huge contributor to seizure. This contamination often locks the heater into the bore and makes removal without drilling nearly impossible. Likewise, the oxides in a die casting process will cause the heater to lock into the gooseneck.

The Watt-Flex® split-sheath cartridge heater will contract when de-energized and eliminate bore seizure is every case. It is the only heater on the market that warrants against bore seizure,replacing any siezed heater, as long it was installed in a properly sized bore. One note of caution ... the instruction sheet that accompanies the shipment of heaters states that the heater should be installed in a clean, dry bore (devoid of heat transfer or anti-seize substance).



Friday Funnies


A doctor of psychology was doing his normal morning rounds when he entered a patient's room. He found Patient #1 sitting on the floor, pretending to saw a piece of wood in half.

Patient #2 was hanging from the ceiling, by his feet.

The doctor asked patient #1 what he was doing. The patient replied, "Can't you see I'm sawing this piece of wood in half?"

The doctor asked Patient #1 what Patient #2 was doing. Patient #1 replied, "Oh. He's my friend, but he's a little crazy. He thinks he's a light bulb." The doctor looked up and noticed Patient #2's face is all red.

The doctor asks Patient #1, "If he's your friend, don't you think you should get him down from there before he hurts himself"

Patient #1 replies, "What? And work in the dark?"



I drive by people all the time who are in animated conversation ... alone in their car. They may be talking on their cell phone via a Bluetooth link with the car. But they may be rehearsing !!! I know this because I drove by lots of folks doing the same thing before cell phones.

Everyone rehearses to some degree ... planning a rebuttal to an argument, meeting an important person or simply figuring out how not to sound like an idiot to your spouse. Rehearsal is a key ingredient for salespeople as well. Anticipating as many predictable responses, obstacles and objections as possible will help you prepare responses in advance.

Pre-thinking out a call on the way to the meeting will put you at a big advantage. Think about your call goal and the factors that will drive it in that direction. Thomas Edison told us, "Genius is 10% inspiration and 90% perspiration." Preparation and rehearsal is the perspiration of negotiating genius.



Friday Funnies


Once you've seen one shopping centre, you've seen a mall.

Bakers trade bread recipes on a knead-to-know basis.

You feel stuck with your debt if you can't budge it.